Humane Society of Pikes Peak Region pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
When does my pet's temporary license expire?
Temporary licenses expire after 30 days. To convert a temporary license into a full license you must provide new proof of rabies vaccination prior to the temporary license expiration date. With the provision of a rabies expiration date in the future, your pet's license will be extended to the full term originally selected.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
When does my pet's license expire?
Licenses expire based on the number of years selected after the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase. Rabies must be valid during the time of renewal.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
PROGRAM AND PARTNERSHIP
Why has HSPPR partnered with DocuPet?
HSPPR has partnered with DocuPet to offer the community an easy solution to license online from the comforts of their homes. Not only does DocuPet make licensing a breeze, they offer a free 24/7 lost pet service called HomeSafe. Through DocuPet's registration solution, they are providing pets, their owners, shelters, and the community with the resources needed to get lost pets home quickly and safely without ever stepping a paw into the local, overcrowded shelter and otherwise taking away care and space from the animals whose lives depend on it. To find out more about DocuPet click here.
ACCOUNT UPDATES
Why does the system say my address is not valid?
You may have entered your address incorrectly, or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type (ex., St instead of Street). You may contact HSPPR directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
FEES AND FINES
What is the senior citizen age requirement?
The senior citizen age is 65+ and applies to Colorado Springs, Manitou Springs, Fountain, El Paso County, and Town of Monument. There is no senior citizen rate for Pueblo County and City of Pubelo.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by HSPPR, you will be eligible to receive the new discounted rate. Otherwise, you can visit HSPPR in person at 610 Abbot Lane, Colorado Springs, CO 80905 or 4600 Eagleridge Pl, Pueblo, CO 81008, and show proof of spay/neuter there.
What is the processing fee?
A processing fee of $2.25 per license product applies to all online orders.
My pet qualifies for the service animal rate. What do I do?
Please visit HSPPR in person if you are qualifying for this rate for the first time. Once the team there verifies your designation, you will be able to renew online in future years.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at HSPPR located at 610 Abbot Lane, Colorado Springs, CO 80905 or 4600 Eagleridge Pl, Pueblo, CO 81008, and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with HSPPR at 719-473-1741.
What species are required to be licensed?
In Colorado Springs, Manitou Springs, City of Pueblo, and Pueblo County, all dogs and cats are required to be licensed.
In Fountian, El Paso County, and Town of Monument, all dogs are required to be licensed, and cats are voluntary.
DOCUMENT SUBMISSION
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 30-day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.
How long does it take for my pet’s documents to be reviewed?
Documentation uploaded via the online system is reviewed within two to three business days.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
My pet is rabies-exempt. What do I do?
You will need to complete the required paperwork and visit HSPPR in person to qualify for rabies exemption.
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

